We ship our birch syrup, caramels, and other forest treats with care from Alaska straight to your doorstep.
Shipping Carriers
We currently ship via USPS, UPS, and FedEx, depending on your location and the size of your order. The shipping method will be automatically selected at checkout.
Processing Time
Orders typically ship within 3–5 business days of being placed. During peak seasons (like holidays or syrup harvest), processing time may be slightly longer — we appreciate your patience as we pack each order with care. Orders typically arrive within 5-7 business days after being shipped.
Warm Weather Shipping – Caramels/Brittle
Caramels and other confections can soften in warm weather. During summer months or if shipping to a hot climate, we may delay shipping slightly to avoid heat damage. If you’re concerned, contact us and we’ll help ensure a safe delivery.
Damaged or Missing Items
We do our best to pack orders securely, but if your order arrives damaged or something is missing, please email us at sales@alaskabirchsyrup.com within 5 days of delivery. Include photos of the issue and your order number — we’ll make it right.
Local Pickup
Prefer to pick up your order in person?
Check out our Pickup Policy for free local pickup at The Birch Factory in Wasilla.
If you have questions about your order, don’t hesitate to reach out — we’re a small team, but we’re here to help:
contact us | 907-376-2483
Thank you for supporting small-batch, wild Alaskan products!